"Undercover Boss" is one of my favorite shows. Every Friday night a CEO “discovers” good people when he cuts through management layers, policies and processes to learn the truth about his organization. By becoming a participating member in these processes, he finds people in problem solving mode every day and managers that show poor leadership by refusing to address the root causes of the problems.
Managers frequently refuse to fix problems that hide the potential of assets and people to deliver better results. Why? Because THEY BELIEVE THEY HAVE THE AUTHORITY to do so. If you could change those beliefs, the bottom line and culture would improve, which makes changing management team mindsets about their roles in change worth a lot!